Frequently asked questions
What is your return policy?
You may return items within 30 days from the date of delivery in accordance with UK consumer law.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Original packaging, tags, and accessories must be included
- Proof of purchase (order number or receipt) is required
Items showing signs of wear, damage, or misuse may not qualify for a refund unless they are faulty.
How do I start a return?
To request a return, please contact our customer service team first:
- E-mail: info@outra-jackets.com
- Phone: +31612989847
Please include your order number and reason for return. We will then provide:
- Clear return instructions
- The correct return address: Pinksterbloemweg 255, 1508BT Zaandam
- A prepaid return label (if applicable)
⚠️ Do not send items back without contacting us first, as this may delay processing.
Do you offer free shipping in the UK?
Yes. Standard shipping within the United Kingdom is free on all orders. There are no additional handling fees at checkout.
Where are orders shipped from?
All orders are shipped from our fulfilment location in the Netherlands
How long does delivery take?
- Processing time: 1–2 business days
- Estimated delivery time: 3–5 business days after dispatch
- Order cut-off time: 12:00 PM (GMT), London time
Delivery times may vary due to carrier volume, weather, or local conditions. You will receive a tracking link by email once your order has been dispatched.